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Support services Product List

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Internet connection feature (vUTM) implementation support service

Internet connection feature (vUTM) implementation support service

For those using Arcstar Universal One, we support your internet connection!

This service is a support service for the introduction of internet connection functionality (vUTM) that comes with internet connectivity and various security features. We will work together with our customers to determine how to configure the feature-rich vUTM to ensure security. Please feel free to contact us when you need assistance. 【Benefits】 ■ Configure services to connect to the internet according to your business needs ■ Set up automatic defenses in preparation for external attacks ■ Block dangerous or unnecessary access from within *For more details, please refer to the PDF document or feel free to contact us.

  • Other services

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Microsoft Dynamics 365 Implementation Support Services

Microsoft Dynamics 365 Implementation Support Services

Sharing and analyzing customer information is possible! Sales activities are streamlined, promoting business reform.

We would like to introduce our "Microsoft Dynamics 365 Implementation Support Service." "Microsoft Dynamics 365" is a collective term for core business applications that combine CRM and ERP functionalities, allowing for integrated management of information from discovering potential customers to customer relationship management, sales to payments, and customer support. While improving operational efficiency is important, we understand that some may not know where to start or may be unsure of the benefits of implementation. We provide comprehensive support from implementation to operation. [Customer Benefits] ■ Enables sharing and analysis of customer information, streamlining sales activities and promoting business reform ■ Consolidates customer information that was managed separately by department or tool ■ Offers a variety of functions such as marketing, sales support, and customer service ■ No restrictions on usage environments for PC, smartphones, or tablets *For more details, please refer to the PDF document or feel free to contact us.

  • Other operation management software

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Cloud Shift Solution for AWS

Cloud Shift Solution for AWS

We provide total support for AWS pre-verification, design and construction, and operation and maintenance!

We would like to introduce our "Cloud Shift Solution for AWS." From the planning stage, we identify challenges and issues and flexibly combine AWS services, with experienced engineers proposing migration plans. We provide operational design and maintenance support that takes into account cloud-specific operations such as cost management, account management, and resource monitoring. 【Features】 ■ Support for solving challenges during cloud migration ■ Provision of cloud security know-how ■ Operation of cloud environments *For more details, please refer to the PDF document or feel free to contact us.

  • Other operation management software

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Cloud Shift Solution for Azure

Cloud Shift Solution for Azure

We support solving challenges in cloud migration from planning to operation!

We would like to introduce our "Cloud Shift Solution for Azure." Utilizing our accumulated expertise in security best practices, we design with zero trust security in mind. From the planning stage, we identify challenges and issues, flexibly combining Azure services, and our knowledgeable engineers propose migration plans. We also support integration with Microsoft Intune services. 【Features】 ■ Assisting in solving challenges during cloud migration ■ Providing expertise in cloud security ■ Operating cloud environments *For more details, please refer to the PDF document or feel free to contact us.

  • Other operation management software

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Image recognition system construction support service

Image recognition system construction support service

We will improve operational efficiency and solve business challenges with image recognition AI!

We would like to introduce our "Image Recognition System Development Support Service." We conduct assessments and Proof of Concepts (PoC) before development, and in some cases, we carry out additional learning in an exploratory, phased development approach that mitigates investment risks associated with the uncertainties inherent in AI. We establish clear business challenges that directly address your issues. We provide a one-stop solution that realizes the final system to streamline the entire operation. Please feel free to contact us when you need our services. 【Benefits】 ■ Discover business challenges together with our clients ■ Select appropriate methods using cutting-edge technology and expertise ■ Support the efficiency of the entire operation until the end *For more details, please refer to the PDF document or feel free to contact us.

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IT Concierge Service

IT Concierge Service

Lead to solutions for challenges faced on-site from a practical perspective! Support improvements in customer operations from an on-site viewpoint.

We would like to introduce our "IT Concierge Service." We support the improvement of our customers' operations from a field perspective and propose suitable solutions to resolve their management issues in collaboration with a diverse range of partners. Additionally, for hypotheses where feasibility and effectiveness are unclear, we recommend starting small with the implementation of a PoC (Proof of Concept). 【Features】 ■ Identify issues and challenges raised from our customers' "on-site" feedback ■ Visualize management issues that should be prioritized for resolution ■ Propose suitable solutions to address management challenges ■ For hypotheses where feasibility and effectiveness are unclear, we recommend starting small with the implementation of a PoC (Proof of Concept) *For more details, please refer to the PDF document or feel free to contact us.

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Hitachi IT Implementation Management Support Service

Hitachi IT Implementation Management Support Service

Utilize the know-how and knowledge cultivated so far! Provide better solutions.

We would like to introduce our "Hitachi IT Implementation Management Support Service." We provide support for the implementation and use of three frequently utilized services from our diverse Hitachi IT services: UEM Training Service, Microsoft 365 Training Service, and Client Environment Support Service. We leverage the know-how and knowledge we have cultivated over the years to offer better solutions in various situations. 【Features】 ■ Support for the implementation and use of three frequently utilized services ■ Utilization of the know-how and knowledge we have developed ■ Provision of better solutions in various situations *For more details, please refer to the PDF document or feel free to contact us.

  • Other contract services

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Security Monitoring Implementation Support Service

Security Monitoring Implementation Support Service

With a reliable security monitoring system, allocate resources to your core business! Supporting the enhancement of security measures.

We would like to introduce our "Security Monitoring Implementation Support Service." The security monitoring system adopts the Hitachi Systems SHIELD SOC monitoring platform, reducing the implementation effort and costs of the monitoring system. Additionally, by outsourcing operational design, implementation design, the creation of various manuals, and the 24/7 security monitoring system to us, it is possible to secure your business resources. We also provide total support, leveraging our extensive SOC operational know-how, including on-the-job training for security monitoring and improvements and proposals for operational processes. We regularly check the operational status and assist in verifying compliance with security standards. [Features] ■ Adoption of Hitachi Systems SHIELD SOC monitoring platform ■ Reduction of implementation effort and costs for the monitoring system ■ Support for operational design, implementation design, and creation of various manuals ■ Ability to secure your business resources *For more details, please refer to the PDF document or feel free to contact us.

  • Other security

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Office IT authentication security 'SmartSESAME'

Office IT authentication security 'SmartSESAME'

Utilize IC cards and biometric authentication! Smart and secure office work.

"SmartSESAME" is an office IT authentication security system that enhances security for printers, multifunction devices, and PCs using IC cards and biometric authentication. It allows for user authentication using facial recognition, vein patterns, IC cards, etc., preventing the abandonment of printed materials and mixing, thus preventing information leaks. Additionally, by eliminating unnecessary printing, it reduces paper usage and can be implemented in environments with printers and multifunction devices from different manufacturers. [Features] ■ Can be implemented in environments with printers and multifunction devices from different manufacturers ■ Multi-factor authentication can be introduced during PC logon *For more details, please refer to the PDF document or feel free to contact us.

  • Personal authentication

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ISO 20000/ISO 27001 Certification Support Services

ISO 20000/ISO 27001 Certification Support Services

Implement ISO with specific measures and support audits! Achieve the PDCA cycle and improve quality.

We would like to introduce our "ISO 20000/ISO 27001 Certification Support Service." As part of the operational assessment, we will conduct interviews to understand the current state of your IT operations. We will clarify the differences from ISO standards and develop a plan for obtaining certification. Additionally, we will prepare the necessary documentation and conduct training for employees. We will confirm the establishment of ISO operations and support the certification body's audit through internal audits and rehearsals. 【Features】 ■ Implementation of processes compliant with international standard ISO ■ Realization of the PDCA cycle for IT operations and improvement of quality ■ Enhancement of employees' awareness of quality and improvement *For more details, please refer to the PDF document or feel free to contact us.

  • ISO certification body

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Standard Business Automation Support Service

Standard Business Automation Support Service

We will promote automation using DX and standardization of tasks that have become dependent on specific individuals!

We would like to introduce our "Standard Business Process Automation Support Service." We understand our customers' operations and organize and visualize business processes using BPM techniques. For standard operations, we promote automation using RPA and other tools to improve operational efficiency and maintain work quality. Please feel free to contact us when you need our services. 【Service Contents】 ■ Operational Hearing ■ Identification of Business Activities ■ Introduction of Automation for Operational Efficiency Improvement ■ Service Proposal for Operational Improvement ■ Confirmation of Operational Improvement Effects *For more details, please refer to the PDF document or feel free to contact us.

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